Shipping Policy Delivery

We frequently receive inquiries from our visitors. Below are answers to the most common questions:

My item hasn't arrived yet, is this normal?

For deliveries within the UK:

· Free Shipping

· Estimated delivery time: approximately 7-10 days for the UK

If your item hasn't arrived within a week, please remain patient. Your item is en route.

Can I cancel my order?

Yes, you can cancel your order. Within 30 days of receiving your order, you can return it to us if the product remains unopened. Simply email us, and upon receiving your order, we will issue a full refund.

Prior to initiating any returns, please contact us via email: info@twezy.uk. If you return the package to our warehouse address on your own, it will not be processed, and we cannot issue a refund. Please request return instructions at info@twezy.uk.

How do I track my order?

Delivery typically takes between 7 and 10 days. If you have concerns, feel free to reach out to us. We'll provide tracking information for your order upon request.

How can I get in touch with you?

You can reach us via email at info@twezy.uk. We aim to respond to inquiries within 24 hours, with a 99% response rate.

Can I trust your website?

Absolutely. We accept payments via Visa, Mastercard, and PayPal. These global leaders wouldn't permit our shop to continue if we had a high rate of dissatisfied customers. Our online store is continuously monitored.