Refund Policy

WARRANTY, REFUND & RETURN

Our goal is to offer our customers the best online shopping experience possible! Our dedicated team consistently seeks out top-quality items to ensure optimal quality before shipping.

We kindly ask you to carefully review our size guides and utilize the size chart before making a purchase to ensure the selection of the correct item. Should you have any doubts, please don't hesitate to reach out to us via email or phone.

Should you find yourself unsatisfied with the item you receive, we provide options for exchange or refund depending on the circumstances. Please contact us immediately if there are any issues with your order!

Kindly adhere to the return procedure to facilitate a quick and easy process.

ELIGIBLE PRODUCTS

To qualify for a return, the item must be unused and in its original condition, including packaging.

Certain types of merchandise are not eligible for return, such as perishable products (food, flowers, newspapers, magazines), intimate or sanitary products, hazardous materials, flammable liquids/gases, gift cards, downloadable software, and specific health and personal care items.

In certain cases, partial refunds may be granted, including items showing obvious signs of use, CDs, DVDs, VHS tapes, software, video games, open cassettes, or vinyl records.

Sale items are eligible for a refund only if they are at the regular price.

REFUND POLICY

Our refund policy extends for 14 days. No refunds will be issued beyond this period.

CASE 1: EXCHANGE We only replace defective or damaged items (reported within 14 days).

CASE 2: REIMBURSEMENT

· To initiate a return, please send an email to our support team (returns by phone are not accepted).

· Our support team will furnish you with the return address (please attach the pre-validation email).

SPECIAL CASE: Refund request with PayPal/Stripe Please ensure to document the defective product to support your claim. Only PayPal/Stripe is responsible for the decision.

Please be aware that any item returned to an incorrect address or without a pre-approval email will not be accepted.

To finalize your return, furnish a receipt or proof of shipping (tracking number). You are responsible for the shipping costs associated with returning the item.

Upon receipt and inspection of your return, we will notify you of the approval or rejection of the refund. If approved, the refund will be applied automatically.

If you have not yet received a refund, please check your bank account first. Contact your credit card company, followed by your bank.

SATISFACTION GUARANTEED

Your satisfaction is our top priority! Should you be dissatisfied with your order, please contact us via email or phone, and we will address the matter promptly.

IMPORTANT: Kindly ensure to provide a complete address during checkout. Delivery issues arising from an incomplete address or missing information are non-refundable. For further assistance, please contact us at info@twezy.uk.